HLP-008 · Help & safety
Service status should tell you whether to continue.
A calm public status surface for availability, planned work and approved incident notices.
Design surface · public incident ownership not establishedLast reviewed: not yet assigned
01
Current design state
No public incident or availability feed is connected in this visual pass. The absence of a notice is not proof that every service is healthy.
02
What to do when a page fails
Try again once, then use private support if the problem continues. Learning records should not change when a request fails.
03
What this page will never show
Infrastructure secrets, raw logs, private student information and security-sensitive incident detail stay out of public status copy.
If this guidance conflicts with an approved policy or a named safeguarding instruction, the approved policy controls. Ask a trusted adult or use private support when unsure.