HLP-001 · Help centre
Find the right help without getting lost.
Choose the route that matches your question. Public guidance is separate from private support requests and never asks for a password or safe-login code.
Design copy, not a production policy. These pages make the required routes visible while final public wording, named escalation ownership and release versions are reviewed.
Account or product
Request support
Ask about access, learning, billing or a technical problem. Your request stays private to your signed-in account.
Open guidanceFor students
Something feels wrong
Learn how to pause, tell a trusted adult and report an uncomfortable tutor response.
Open guidanceVoice
Understand consent
See when voice can be used, why it is push-to-talk and what the product does not keep.
Open guidanceTrust centre
Read privacy and AI boundaries
Find the current design copy for privacy, AI identity, accessibility and security safeguards.
Open guidanceA calm first step
If you are unsure, pause and choose the smallest safe action.
Students can close the lesson and tell a trusted adult. Adults can use private support. No one needs to share a password, device PIN or unnecessary child information.